FAQ

FAQ2019-06-13T15:49:17+00:00
How do I renew my contract?2019-06-11T18:32:52+00:00

HomeSafe London Letting will contact you 2 months before the end of your current lease.

When will my deposit be returned to me?2019-06-11T18:32:34+00:00

Once the property has been vacated and the checkout process has been completed, the money will be returned to your account within 28 days less any agreed deductions.

What additional expenditure should I expect at the end of the lease agreement?2019-06-11T18:32:09+00:00

Any additional costs will be associated with the condition of the property at the end of the tenancy. Differences in the check in and check out accounts may result in charges being requested from your deposit.

How do the payments cease at the end of the tenancy?2019-06-11T18:31:46+00:00

It is your responsibility to contact your bank directly and cancel the standing order after the last payment has been transferred.

What happens if I need to break the lease agreement early?2019-06-11T18:31:18+00:00

You will be liable for rent until the end of the contract or its break clause point. If the landlord agrees to re-market the property and a new tenant is found, then your liability will be reduced to when the property is re-let.

How long is the lease agreement?2019-06-11T18:30:59+00:00

According to the government website – you can ask for a tenancy to be any length of time between 6 months and 7 years. This has to be agreed with the landlord.

Can a landlord or agent enter the property?2019-06-11T18:30:39+00:00

Yes with at least 24 hours’ notice.  Unless it is an emergency.

What happens if repairs are required?2019-06-11T18:30:23+00:00

The landlord is responsible for most major repairs to the property. This includes: the structure of the property, for example walls, roof, windows and doors; also sinks, baths, toilets; pipes and wiring; heating; hot water and the safety of gas and electrical appliances. The tenant is responsible for minor repairs, for example changing fuses and light bulbs. The tenant will also be responsible for anything they have damaged.

Who do I contact if there is a problem with the property?2019-06-11T18:30:04+00:00

Contact HomeSafe London Lettings if there is any problem and we can talk you though any issues or organise emergency tradesmen.

How do I pay the rent?2019-06-11T18:29:46+00:00

The rent will be paid per calendar month by Standing Order to the details given in your lease

Where is the deposit held?2019-06-13T15:47:46+00:00

The deposit for an Assured Shorthold Tenancy (AST) will be registered with a tenancy deposit protection scheme within 30 days of payment.

What references are required?2019-06-11T18:29:09+00:00

You will be required to produce a previous landlord, bank, employee and/or character references to demonstrate proof of income and suitability. All adults residing in the property will need proof of ID. Also required is proof of ‘Right to Rent’ in England through either a passport or combination of passport and valid visa.

Why rent through Homesafe London Lettings?2019-06-11T18:28:51+00:00

All members of the team have had extensive experience in the managing of all aspects of rental. From being landlords themselves, to property investors we understand the problems that can arise and strive to make your rental experience the best that it can be.

Who is responsible for insuring what?2019-06-11T18:28:07+00:00

As a landlord, you will need a particular type of insurance for properties you rent out to tenants. This includes the cover to the building but can also be used if you want extra protection for situations such as non payment of rent; damage to your property (by the tenant); loss of earnings/rehousing costs if the tenants have to move out (following an insured event); liability for accidents in your property causing injury.

Does the tenant have to allow access?2019-06-11T18:27:36+00:00

Yes but with a minimum or 24 hours notice. All requests to enter a property should be made through Home Safe London Lettings as a relationship will have been formed and the tenant will not necessarily know who the landlord is.

What about property visits?2019-06-11T18:27:16+00:00

All properties are checked twice a year

How involved will I need to be?2019-06-11T18:27:01+00:00

After the initial meeting with us, where we will discuss your requirements for the rental period, including amount of rent and any fees that you may be liable for, we will keep you informed throughout the letting process.

How much is the tenant’s deposit and what happens to it?2019-06-11T18:26:42+00:00

The deposit for an Assured Shorthold Tenancy (AST) will be registered with a tenancy deposit protection scheme within 30 days.

How long does it take to receive my rent?2019-06-11T18:26:22+00:00

Your rent will be paid to you within 3 days of receipt from the tenants.

How much does an inventory cost and who is responsible for organising this?2019-06-11T18:26:00+00:00

Homesafe London Lettings will arrange for this to take place. The costs vary on size of property and whether its furnished or unfurnished. Having an inventory done is highly recommended

Why trust Homesafe London Lettings with my property?2019-06-11T18:23:00+00:00

All members of the team have had extensive experience in the managing of all aspects of rental. From being landlords themselves, to property investors we understand the value of your property and will always keep you informed of the letting process as it happens.

Where will my property be advertised?2019-06-11T18:23:13+00:00

On all the major rental portals.

Who will conduct viewings?2019-06-11T18:23:33+00:00

A representative from HomeSafe London Lettings will accompany all viewings to ensure a professional and knowledgeable property negotiator is present.

Do I need to be present for viewings?2019-06-11T18:22:48+00:00

No. Renters are more relaxed when owners are not present – however we will need keys to enter your property and will give feedback after each viewing.

What are my responsibilities as a landlord?2019-06-11T18:24:24+00:00

To ensure that your property meets all current and relevant legislation. We are here to help you with this process and if we are fully managing your property will undertake these responsibilities on your behalf.

Do I need an Energy Performance Certificate (EPC)?2019-06-11T18:24:54+00:00

Yes, it is a legal requirement for landlords to have a valid Energy Performance Certificate before their property can be let.

How much will it cost to have my property managed?2019-06-11T18:25:26+00:00

Please call and we will give you a quote.

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